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Associate Support

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Can You Keep the Pace?

At MicroStrategy, challenges excite us. So do powerful technologies. We provide software solutions and expert advice that empower companies with actionable intelligence. And we’re not afraid of embracing the pivots that occur in a dynamic product environment to make that happen. We like a good challenge – and we’re looking for others who do too.

Associate Support

Warsaw, Poland

Full-time

Department: Technical Support

Join our Warsaw team in the fastest growing MicroStrategy office in the world and build your own career in one of the most exciting industries! 

 

What you will do:

  • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
  • Manage various Technical Support email inboxes, processing all incoming email communications
  • Create and maintain online accounts for customers and partners to access secure MicroStrategy websites
  • Process requests from customers and partners for new software license keys when new product versions are made generally available
  • Handle calls from MicroStrategy customers, partners, and internal personnel
  • Issue software license keys and online accounts for new software transactions
  • Assist in the moderation of all user-generated content
  • Manage the duties of the designated community support moderators
  • Keep all guidelines, help documents, and community information up to date
  • Assist with the setup of testing environments to facilitate the troubleshooting of customer issue
  • Create and deliver quarterly newsletters and other important announcements to Technical Support customers
  • Administer and support critical Technical Support operations systems

 

What we expect from you:

  • Bachelor’s degree or equivalent
  • Strong analytical skills and verbal communication skills
  • Good English and French or German language skills
  • Competent user of productivity software (Excel, Word, PowerPoint, etc.)
  • Ability to multitask in a fast-paced environment
  • Ability to work well in an IT organizational environment with strong collaborative and team orientation
  • Detail and process oriented, well organized with effective time management skills
  • Management of virtual systems or other systems critical for support
  • Java, HTML, XML/XSL, ASP technologies are a plus

What we offer you:

  • Globally recognized MicroStrategy certifications
  • Life insurance
  • Access to a wide range of training
  • Private health care
  • Multisport card
  • Fitbit program
  • Referral program and quarterly bonuses
  • Team building events
  • Office near Rondo Daszynskiego metro station

We kindly inform that we will contact only chosen candidates.

More information on our page http://www.microstrategy.com/carrers